What is SupDesk?
SupDesk is a customer feedback platform for product teams. It gives every project a public feedback portal where your users report bugs, request features, vote, and comment — and gives your team a console to triage that feedback, publish a changelog, run a help center, and message customers one-on-one.
The three surfaces
- Console — the workspace app at supdesk.app where your team
manages projects, triages feedback across the
open → planned → in progress → donepipeline, writes changelog entries and help articles, answers customer messages, and administers members, billing, and API keys. See the Console Guide. - Portal — the public site your end users visit, served on your project’s supdesk.app subdomain or your own custom domain. Users submit bugs, feature requests, and general feedback, vote and comment on posts, search your help center, read your changelog, and chat with your team. See the Portal Guide.
- REST API — a JSON API at
https://api.supdesk.app/v1for integrating SupDesk with your own tools: create submissions programmatically, manage changelog entries, and drive message threads. See the API Reference.
Core concepts
| Concept | Meaning |
|---|---|
| Workspace | Your team’s account (tenant). Holds members, billing, and projects. |
| Project | One product you collect feedback for. Each project has its own portal, changelog, message inbox, and API keys. |
| Post | A piece of feedback: a bug, feature, or feedback item with votes and comments. |
| Changelog entry | A release note, draft → scheduled → published, optionally versioned and translated. |
| Article | A help-center answer, draft → published → archived, written in Markdown and searchable on the portal. |
| Thread | A private 1:1 message conversation between your team and an end user. |
Where to start
New to SupDesk? Follow the Quickstart. Integrating programmatically? Jump to Authentication.
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