Analytics & Reporting

The Insights page shows trends in your conversations: submissions, votes, resolution rates, and more.

Period Selector

Choose a time range:

• Last 7 days — recent activity
• Last 30 days — recent trends
• Last 90 days — longer-term view (Pro plan)
• Custom — pick your own date range (Pro and Team plans)

Retention limits: Free has no analytics. Pro retains data for 90 days. Team retains data for 365 days (the hard maximum).

Metrics

Overview

• Posts — Total feedback items, votes, and comments
• Threads — Open vs. closed conversations
• Resolution Rate — Percentage of closed threads

Charts

Submissions Over Time

Daily count of posts and votes.

First Response Time

Average time from thread creation to the first member reply.

Posts by Type

Breakdown of posts by category (feedback, bug, feature request, etc.).

Resolution Status

Distribution of open vs. closed posts.

Team Workload

Messages sent by each team member, helping identify workload distribution.

Active Users

Top contributors by message count.

CSAT Widget

Customer satisfaction rating from finished conversations. Available on Pro and Team plans.

Export

Download all data as CSV for further analysis.