Customers

Every end user who interacts with your portal — submits, votes, comments, or messages — appears in the project’s customer list.

• The list shows each customer’s activity at a glance.
• A customer’s detail page collects their posts, comments, and message threads, and is the fastest way to start a 1:1 message thread with them.
• Search and filter — find customers by email, name, or the title of their posts.
• Bulk actions — select multiple customers to export or manage at once.

Customer detail page

Click any customer to see:

• Profile: email, display name (if provided), first/last seen dates
• Posts: all submissions by this user, with vote counts and comments
• Comments: their participation across the feedback board
• Threads: message history with your team

End users

Customers are automatically created when they submit feedback or start a message thread. They appear in your customer list immediately, even if they never log in. Their identity is tied to the email they provide — no separate account creation is required.