Help Center
Write self-serve articles your customers can search on the portal, so the questions you’ve already answered stop arriving as new messages.
The help center can be turned off per project — see Project Settings.
- Lifecycle: articles are draft → published → archived. Only published articles appear on the portal.
- Markdown: bodies are written in Markdown, with a live preview beside the editor.
- Categories: group articles into sections on the portal. An article can belong to one category, or none.
- Reader feedback: every published article asks “Was this helpful?”, and the console shows the running tally.
- Plan limits: Free projects can keep 5 articles, Pro 50, Team unlimited. Pro
Writing an article
- Open Help center in the project sidebar and click New article
- Enter a title — this is what customers search for, so phrase it the way they’d ask (“How do I reset my password?”)
- Optionally set a URL slug. Leave it blank and SupDesk builds one from the title, adding a suffix if that address is already taken
- Write a summary — one line, shown in search results and as the page description. Leave it blank and it’s generated from the first lines of the body
- Write the body in Markdown. The toolbar inserts headings, bold, italic, links, lists, code, and images; the Preview tab shows exactly what a reader will see
- Pick a category, or leave it uncategorised
- Click Create article
New articles are always created as drafts. Nothing reaches your portal until you publish it deliberately.
Publishing and archiving
From the article list, each row has a single action reflecting its state:
- A draft or archived article shows Publish — it goes live on the portal immediately, and its publish date is stamped
- A published article shows Archive — it disappears from the portal but keeps its content, its address, and its reader feedback
Re-publishing an archived article keeps its original publish date, so fixing a typo doesn’t make an old article look new.
Archived articles don’t count toward your plan’s allowance, so archiving one frees a slot.
Categories
Manage categories from the panel below the article list. Each has a name, an optional description shown on the portal, and a sort order controlling where it appears.
Deleting a category does not delete its articles — they become uncategorised and are still reachable by search and from the help center’s front page.
Reader feedback
Published articles show a Was this helpful? prompt on the portal. The Helpful column in the console shows the ratio — how many readers said yes out of everyone who answered.
A visitor can only vote once per article, and only if SupDesk already recognises them from a previous post or message on that portal. Anonymous readers see the question but can’t answer it, which keeps a single person from voting an article up ten times.
Plan limits
The count includes drafts and published articles, but not archived ones:
| Plan | Articles |
|---|---|
| Free | 5 |
| Pro | 50 |
| Team | Unlimited |
The article list shows what you’ve used before you hit the ceiling. Past it, creating or un-archiving an article is refused until you archive something or upgrade.
From the API and MCP
Everything here is also available programmatically — see Help Center in the API reference and the article tools in the MCP Server guide.