Messages

• Threads and their history are visible on the portal whenever the user returns.

Starting a message thread

1. Click Messages in the portal navigation
2. Enter your email address (or log in if you’ve submitted feedback before)
3. Write your message and subject
4. Send — your message is delivered to the project team

Email loop

• The project team receives your message in their console
• A team member replies from the console
• The reply arrives in your email inbox
• Reply directly to the email to continue the conversation
• Your replies appear in the thread automatically

Thread status

• Open — active conversation, replies are accepted
• Closed — conversation completed, new messages are not accepted

The team can close threads when the conversation is resolved.

Privacy

Messages are private between you and the project team. They are not visible to other users on the portal. Each user only sees their own message threads.