Project Settings
Per-project configuration lives under the project’s Settings page.
- Branding: upload a logo shown on your portal. Pro plans can remove SupDesk branding.
- Custom domains: serve the portal from your own domain by adding a CNAME record pointing at SupDesk; the console walks you through verification. Pro
- Spam protection: enable Cloudflare Turnstile on portal submission forms to block bots without CAPTCHAs users have to solve.
- Attachments: control whether portal submissions can include file uploads.
- Features: turn the feedback board, changelog, private messages, help center, waitlist, or beta testing on or off for this project.
Features
Owners and admins can enable or disable each of these per project from Settings:
| Feature | What it controls |
|---|---|
| Feedback board | Posts, votes, and comments on the portal. |
| Changelog | Release notes and the portal’s RSS feed. |
| Private messages | 1:1 threads between your team and end users. |
| Help center | Self-serve articles and portal search. |
| Live chat | A chat widget on your own site and portal. |
| Waitlist | Pre-launch signups and the public sign-up page. |
| Beta testing | Private beta programs and tester rosters. |
Settings also links to canned responses — saved replies for the message composer. They have no switch of their own; they follow private messages.
A disabled feature is hidden from your portal, the console, the REST API, and the MCP server — its endpoints respond as though they don’t exist, and its MCP tools aren’t advertised. Its data (posts, changelog entries, message threads, articles) is preserved and reappears when you turn it back on.
Custom domains
Serve your portal from your own domain (e.g., feedback.yourcompany.com or ideas.yourproduct.com).
Prerequisites
- You must be on a Pro or Team plan (Pro)
- You own the domain or subdomain you want to use
- DNS management access to add CNAME records
Setup steps
- In the project’s Settings page, click Add custom domain
- Enter your desired domain (e.g.,
feedback.example.com) - SupDesk shows you the DNS target (e.g.,
portal.supdesk.app) - Add a CNAME record in your DNS pointing your domain at the target
- Return to the console and click Check status — confirmation may take up to 5 minutes
- Once verified, your portal is accessible at the custom domain
One-click setup
If your DNS provider supports Domain Connect , you can skip steps 3 and 4. Click Set up DNS automatically on the domain, and SupDesk sends you to your provider’s own confirmation screen — approve there and you come straight back with the record already created.
Not every provider implements Domain Connect, and support can take a while to appear even at those that do. When it isn’t available, the button either doesn’t appear or tells you so, and the manual CNAME instructions above work exactly as before. One-click setup isn’t offered for apex domains, since those can’t use a CNAME.
SSL certificates
SupDesk provisions SSL certificates automatically. After verification, your custom domain will be served over HTTPS within minutes.
DNS configuration example
In your DNS provider, add:
Type: CNAME
Name: feedback (or your chosen subdomain)
Value: portal.supdesk.appFor apex domains (e.g., example.com), use an ALIAS or ANAME record pointing to the same target.