CSAT Surveys

After a conversation ends, we ask for your feedback.

How It Works

When a thread is closed, the customer sees a 1–5 star rating plus an optional comment. They can also skip the survey.

One survey per conversation: Once a customer answers or skips, they won’t be asked again about that thread.

Where Results Appear

Survey results appear in your Insights → CSAT widget:

• Average rating
• Response count
• Rating breakdown
• Recent responses

Requirements

Surveys are available on Pro and Team plans.

• Thread must be closed
• Customer must be verified (via magic-link)
• No existing survey response for that thread