Quickstart

Get from zero to collecting feedback in about ten minutes.

1. Create your account and workspace

Sign up at supdesk.app . During onboarding you’ll create a workspace — your team’s home. Its slug becomes part of your console URLs. You start on the Free plan; see Pricing & Plans for limits and upgrades.

2. Create a project

From the console, open Projects and create your first project — one per product you want feedback on. Creating a project provisions its public portal automatically.

Your portal is live immediately on its supdesk.app subdomain. Share the link anywhere your users are — in-app, in your footer, in support replies. Users can submit bugs, feature requests, and general feedback, vote on posts, and read your changelog.

On paid plans you can serve the portal from your own domain: add a CNAME in the project’s settings (see Project Settings).

4. Triage incoming feedback

Open your project in the console to see the feedback board. Move posts through the pipeline — Open → Planned → In progress → Done — and reply in comments. Vote counts help you prioritize. See Feedback Board.

5. Publish a changelog entry

When you ship something, write it up under your project’s Changelog. Entries move from draft to scheduled to published, and published entries appear on your portal (with an RSS feed). See Changelog.

6. Invite your team

Under Workspace Settings → Members, invite teammates as admins or members. Seats are included with your plan and additional seats are billed per member. See Workspace Settings.

7. (Optional) Create an API key

To integrate SupDesk with your own tools, create an API key under Workspace Settings → API Keys and call the REST API:


curl https://api.supdesk.app/v1/submissions \
  -H "Authorization: Bearer sd_live_..."

Continue with the API Reference.